O'Charley's Reviews

O'Charley's has an overall rating of 3.3 based on 15 reviews. Customer feedback on O'Charley's is mixed: O'Charley's reviewers highlight positive aspects like friendly service, diverse menu options, comfortable atmosphere, generous portion sizes, which strongly appeal to families, casual diners, groups of friends, local residents. However, O'Charley's is often criticized for its inconsistent food quality, longer wait times, higher prices than competitors, limited vegetarian options.

3.3/5.0

15 reviews

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All O'Charley's Reviews (15)
ron1980
May 09, 2026
"Takeout was just okay tonight"
The food was still warm when we got it, so that was nice, but they missed my extra sauce again haha. Not a huge deal, just a little disappointing...
William.brown
April 06, 2026
"Wanted a few more options"
I stopped by recently—I think it was last weekend, or maybe the weekend before, and the food was fine, but the menu felt a little limited to me. I kept looking for something else to try and just didn’t see many choices that grabbed me. Would definitely be better with a bit more variety
DavidHass_48
March 22, 2026
"The manager got back to me really quickly"
I reached out about an issue and didn’t expect such a fast response, but the manager got back to me quickly. They handled everything right away, which made the whole situation a lot easier than I thought it would be.
DrewBorrero
March 19, 2026
"Friendly staff, not the fastest visit"
The staff wasn’t unfriendly at all, they were actually nice. Service wasn’t exactly quick though, so the visit was just okay overall.
melvin1982
March 07, 2026
"Good food, but the wait stood out"
I went to O'Charley's for dinner, and based on the actual experience, I’d say it was okay overall. Our server was friendly, which helped, but the timing was the part that stuck with me most.
We waited longer than I expected just to get drinks, and then the food took a while too. It didn’t seem especially busy, so it was hard not to notice the slow pace.

When the food finally came out, it tasted good, so that part was a positive. I’d probably be more excited to go back if the service moved a little quicker, because as it was, it felt decent but not great
LilianWilburn
March 04, 2026
"I’ll admit, the place was clean overall..."
I’ll admit, the place was clean overall, even if I’m not usually quick to say that. That said, the bathrooms could still use a little more attention...
hello_david624
March 03, 2026
"Good food, but the portions felt a little small"
I ordered from ocharleys.com after a friend recommended it, and overall the food was good. Nothing tasted bad and everything was fine flavor-wise, but the portions felt a bit smaller than I expected for the price. The sides especially looked kind of light. Maybe it depends on the location, but I was hoping it would be a little more filling. Not a bad experience, just wish there had been more food
BINGHAM
January 26, 2026
"Got my order right again"
well... I grabbed takeout from O'Charley's and everything was actually in the bag this time. No missing sides, the sauces were there, and my burger was made just how I asked. It’s a small thing, but it makes a difference.
james_Hammer02
January 11, 2026
"I used to think O’Charley’s was a pretty..."
I used to think O’Charley’s was a decent deal, but lately it just feels too expensive for what you actually get. The food wasn’t bad or anything, it was fine, but the portions felt smaller and the total still came out higher than I expected. It’s just frustrating because it feels overpriced, then you look at the amount of food and it still feels overpriced. For a casual meal, I don’t really want to feel like I paid too much. I probably won’t order from the site again unless I’ve got a really good coupon.
nakia.Barrett
January 11, 2026
"Ordered from ocharleys.com for dinner and it got..."
Ordered from ocharleys.com for dinner and it got here faster than I thought it would. Was packed up nicely, nothing spilled, and the rolls were still warm too. Happy with the whole thing, would definitely order again.
RebeccaHenry
December 17, 2025
"Food was fine, just nothing I’d rush to order again"
I ordered from ocharleys.com, and the food was okay, but it didn’t really stand out to me. The chicken was cooked all the way through and wasn’t dry or anything, so I don’t want to make it sound like it was bad, but it was just kind of bland and could’ve used more seasoning. The fries were probably fine when they left the restaurant, but by the time the order got to me they were already soft, so they weren’t very enjoyable. The rolls were definitely the best part, though, and I did like those. Overall, it wasn’t a terrible meal at all, just more average than anything, and not something I’d be especially excited to order again anytime soon
jean_Stephens04
December 15, 2025
"The place has a nice enough..."
The place has a nice enough vibe overall, but it was loud inside. What annoyed me more was that they seem to have rules about keeping things quiet, but there are obvious loopholes nobody really enforces, so it doesn’t actually help much. Not a terrible experience, just not as relaxing as I expected.
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